Please make sure that the payment card is working. If it's because of an anomaly on our website, please take a screenshot of the failure alert and contact our customer service centre and we will further resolve the issue for you.

Please log in to your account, and click on My Orders in the upper right corner to see your order number, purchased products, logistics tracking number and other information.

Please contact our customer service centre to cancel your order within 12 hours of placing your order. If the parcel has not been sent out, the customer service staff will assist you to cancel the order. If the parcel has already been sent, the customer service staff will try to intercept it. If the interception fails, please reject the parcel when it is delivered.

Please contact our customer service centre to cancel your order within 12 hours of placing your order. If the parcel has not been sent out, the customer service staff will assist you to cancel the order. You can re-photograph the products you want. If the parcel has been sent out, you need to reject the product. Or you can return it for a replacement after receiving it.

Our products are entitled to 30 days return without reason. You can request a return within this period by contacting our Customer Service Centre, provided that the product is returned unused and in its original packaging. And you will be responsible for the return shipping cost.If the parcel already over 30 days, it can't no be returned.

Any non-product quality problems of the return, just the buyer unilaterally do not need the product or do not like the product of the return, the buyer needs to bear the return shipping costs.

Please provide the order number, video or picture of the product failure, the production code (a white label) on the back of the product to our customer service center. Our customer service staff will provide a suitable solution to your faulty problem. Returned prepaid label will be provided if needed.

If you are the one returning the package, you are responsible for the loss of the returned package. If the package is returned by us with a return label, we are responsible for the loss of the returned package.

After a refund is initiated, it is normally returned to your original payment account within 1-7 business days.

Currently we only have the following products with Bluetooth: Spacewalk 3S, Strol 2E, Spacewalk E3, Spacewalk 1 Lite, Strol 3, Kardio T2S, Spacewalk 1, Strol 1E, Spacewalk E4. Please note that some of these models are also available in non-Bluetooth versions. Please check which version you have purchased.

Generally, the warranty period is 1 year. For a 2-year warranty, please visit our website and apply for an extended warranty on the Warranty page.

Please provide a screenshot of your order, the platform you purchased from, a video or picture of the malfunction, and the production code (a white label) on the back of the product to send to our customer service center. Our customer service staff will assist you to solve the problem.

You can reach our customer service center through the following channels: 1. Click on Online Communication at the bottom right corner of the home page (office hours: Mon-Fri 11AM-8PM EST) 2. Contact our after-sales e-mail: service@urevo.com (US) service_eu@urevo.com (US) Will reply within 18 working hours. 3. Call our US hotline (US area only): +1 844-998-2473 (working hours: Mon-Fri 9AM- 6PM PST)

After obtaining the logistics tracking number, parcels from the local country will be delivered within 7 working days. International parcels will be delivered within 10-15 working days.

Please contact our customer service centre, our customer service staff will assist you to check and urge the parcel to be delivered asap.

Please check if the order address is correct. Look around the house and ask around the neighbourhood, someone may have helped you to receive the parcel. If you can't find it, please contact our Customer Service Centre for assistance.

Please open the package first to make sure the product is not broken and can be used normally. Please take a picture of the damaged part and send it to our customer service centre.

Please take a picture of the outer packaging's, all the labels on the parcel and a physical picture of the product received. Then send these pictures to our customer service centre. Our customer service staff will provide a suitable solution.