Return & Refund Policy

You may cancel your order directly from the Order Status page within 1 hour of placing your order. You can access the Order Status page through your order confirmation email or your UREVO website account.

After 1 hour, if you are no longer able to cancel your order through the Order Status page, please contact us at contact@urevo.com to request a cancellation.

Please note that orders that have already been processed for shipping or shipped cannot be canceled.

We accept returns within 14 days of receiving the product, provided the following conditions are met:
· The product is unused, in its original condition, with all accessories and packaging intact.
· A valid proof of purchase is provided.
· Customized or personalized products are not eligible for returns without cause. 

For returns caused by customer-related reasons, the customer is responsible for the return shipping costs. The return shipping fee will be determined based on the selected carrier and the applicable shipping charges.

For returns caused by our error, including receiving damaged, defective, or incorrect products, we will take responsibility for the return shipping costs. Customers will not be required to pay any return shipping fees in these cases.

Step 1: Contact customer service (contact@urevo.com) to obtain return authorization, the return address, and instructions. Please do not ship the product back before receiving approval from our customer service team.

Step 2: Ship the product back to the designated address provided by UREVO. We recommend keeping the shipping proof and tracking information for your records.

Step 3: We will inspect the returned product within 2–3 business days of receipt and notify you via email regarding the return status.

· Refunds will be issued to the original payment method and are expected to be received within 2–3 business days after approval.
· If the return is due to product quality issues, shipping errors, or damage during transit, we will cover all shipping costs.
· If the return is due to personal reasons (e.g., not satisfied, size mismatch), you will be responsible for the return shipping costs. If a reshipment is needed, we will cover the reshipping logistics costs.