FAQs

Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale, and Date of Shipment. Your purchase was made online and thus you can download your receipts from Amazon.

You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment. While your order processing typically takes 1-2 business days for processing, during high demand or peak season, you may experience 3-7 business days of processing after your payment before your order is shipped out.

It takes 1-2 business days for us to process your order once you have submitted it. Once it's processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose. For more info on our Shipping policy, click here: SHIPPING & DELIVERY.

There are couple of possible reasons why a coupon code didn’t work in your cart. You only can use code when you check out. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.

Coupon codes are not valid for prior purchases. They cannot be added retrospectively by you or by the UREVO team. A coupon code must be entered at the time of checkout to be applied.

If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our Return policy, click here: WARRANTY & RETURN.

There are many reasons this may have happened:

Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but it's not here. It happens to the best of us.

We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.

You have been a blacklisted customer and are no longer allowed to purchase with us.

1.Switch off the power.2.Open the motor cover or dash cover to see if the wiring is connected properly

1.Switch off the power. 2.Open the motor cover to check for external objects.
3.Pull the running belt by hand to see if it is stuck.

1. Check for proper installation of safety locks
2. Switch off the power.Check that the instrument's wires are properly installed

1. First distinguish the source of the noise, whether it is from the motor or the noise of the running belt.
2. From the motor: add lubricant and let it run on its own for 15 minutes. If there is still noise, turn off the machine and remove the motor cover. Check if there is any external objects on the motor.
3. From the running belt: Tighten the running belt a little.

The burning smell is due to the motor overheating. Firstly you need to make sure that there is no carpet under the treadmill. Switch off the treadmill for an hour and open a window to dissipate the smell.
Then add lubricant under the running belt and let it run on its own for 15 minutes

Contact the customer service team to replace the switch

1.Make sure the battery is installed correctly
2. Replace the battery with a new one (normal battery life is 1-2 months)
3. Re-pair the remote control with the treadmill according to the instructions.

1. Switch off the power.
2. Open the motor cover and check if the small belt next to the motor is off
3. Push down the running belt by hand to see if it can drag normally

1. Place the treadmill on the floor and make sure it is smooth. If it is not stable, adjust the padded feet at the bottom.
2. Adjust to the highest speed and run for 1-3 minutes (note that the treadmill is rotating on its own).
3. If the treadmill is leaning to the left, adjust the screws on the left rear corner guard and rotate it 45° clockwise. Observe for 1-2 minutes to see if it is centred.
4. If it is to the right, adjust the screw of the right rear corner guard and turn it 45° clockwise. Observe for 1-2 minutes to see if it is centred.

The running belt is slipping because it is too loose and needs to be tightened, do the following:
1. Let the treadmill rotate on its own at its highest speed. (Make sure no one is on the treadmill.)
2. At the same time, adjust the screws on the left and right side corner protectors and turn them 45° clockwise.
3. Observe the running belt running for 1-2 minutes and then turn off the machine
4. Re-start the machine and check if it is still slipping with low speed. If it still slips, repeat the above actions until the running belt is tightened.

1. Turn off the treadmill. 2.Remove the motor cover and check for loose wire controls. If loose, reinstall it.

1. Turn off the treadmill.
2. Open the cover of the screen, check if there is a loose wire and install it.
3. if it still doesn't work, change the screen.