Currently, only the following products support Bluetooth: Spacewalk 3S, Strol 2E, Spacewalk E3, Spacewalk 1 Lite, Strol 3, Spacewalk 1, Strol 1E, and Spacewalk E4. Please note that some of these models are also available in non-Bluetooth versions. Kindly check which version you have purchased. If you need further assistance, feel free to reach out to our customer service team.

Please check if the upper and lower control lines are properly connected. Also, inspect the running belt to ensure there is no obstruction or jamming. If the problem persists, do not hesitate to contact our support team for further assistance.

A burning smell could indicate the need for maintenance. First, apply lubricating oil to the belt. Then, check the motor head, small belt, and fan for any foreign objects that may have been sucked in. If everything appears normal but the smell persists, it may indicate that the motor requires replacement. Please contact us for further diagnosis and support.

To reduce noise, try adding lubricant under the running belt on both sides and let the machine idle for 5-10 minutes to allow the lubricant to spread evenly. If the noise continues, our customer service is here to assist you.

First, verify if the motor belt has slipped or fallen off. If you are unsure or need additional help, please contact our customer service for further guidance.

This issue is often resolved by tightening the running belt. If the problem persists after adjusting, please reach out to our team for further assistance.

Add lubricating oil to the running belt and see if the issue improves. If it does not, please contact our after-sales service for further inspection and support.

Please send us the model number of your treadmill, and our team will assist in pairing the remote controls based on the specific model you purchased.

You can use your fingernail to gently pull out the edge of the gap. If it's difficult to open, you may carefully use a small tool like a knife to lift it open.

Please contact our customer service team, and we will promptly arrange to send you a replacement remote control.

The treadmill cannot switch modes while it is running. Please stop the treadmill, switch to the desired mode, and then press the start button to resume.

You can purchase a replacement remote control by clicking on this link: https://www.urevo.com/products/treadmills-remote-control

Try reinstalling the safety lock magnet and adjusting its position. If the issue persists, please contact our support team.

Please open the motor cover and ensure that the wire control is installed correctly. If the error persists, feel free to contact us for more detailed troubleshooting.

If your running belt is slipping or deviating, we recommend contacting our customer service team for detailed guidance on how to adjust it properly.

All UREVO treadmills feature a connection point on the belt. If you have any concerns, please don't hesitate to reach out to our customer service team for clarification.

Please contact us, and we will arrange to resend a new safety lock for you.

To disengage the child lock mode, press and hold the acceleration button on the remote control for more than 5 seconds while the treadmill is in standby mode. You will hear a "beep" sound and the child lock indicator will turn off, exiting the child lock mode.

"E" is the standby symbol on UREVO treadmills, and you can continue using the treadmill normally.

Try loosening the screws on both sides of the handrail column slightly. If the issue continues, please contact our team for further support.

We recommend reinstalling the handrail according to the instructional video provided. If further help is needed, feel free to contact us.

The column screws may need tightening. Please ensure that the screws on both sides of the column are properly tightened.

Try turning off the power and restarting the treadmill. If the issue persists, please reach out to our customer service team for additional troubleshooting.

Please make sure that the payment card is working. If it's because of an anomaly on our website, please take a screenshot of the failure alert and contact our customer service centre and we will further resolve the issue for you.

Please log in to your account, and click on My Orders in the upper right corner to see your order number, purchased products, logistics tracking number and other information.

Please contact our customer service centre within 12 hours of placing your order to request a change of address. If the parcel has not been sent out, our customer service staff will assist you to change the address immediately. If the parcel has been sent out, the address change may fail. If the parcel change fails, please try to receive the parcel at the old address or reject the parcel.

Please contact our customer service centre to cancel your order within 12 hours of placing your order. If the parcel has not been sent out, the customer service staff will assist you to cancel the order. If the parcel has already been sent, the customer service staff will try to intercept it. If the interception fails, please reject the parcel when it is delivered.

Please contact our customer service centre to cancel your order within 12 hours of placing your order. If the parcel has not been sent out, the customer service staff will assist you to cancel the order. You can re-photograph the products you want. If the parcel has been sent out, you need to reject the product. Or you can return it for a replacement after receiving it.

After obtaining the logistics tracking number, parcels from the local country will be delivered within 7 working days. International parcels will be delivered within 10-15 working days.

Please contact our customer service centre, our customer service staff will assist you to check and urge the parcel to be delivered asap.

Please check if the order address is correct. Look around the house and ask around the neighbourhood, someone may have helped you to receive the parcel. If you can't find it, please contact our Customer Service Centre for assistance.

Please open the package first to make sure the product is not broken and can be used normally. Please take a picture of the damaged part and send it to our customer service centre.

Please take a picture of the outer packaging's, all the labels on the parcel and a physical picture of the product received. Then send these pictures to our customer service centre. Our customer service staff will provide a suitable solution.

Currently we only support delivery to USA, UK, Germany and Canada, other countries are not yet available. If the product page does not show the delivery country, the default delivery is only to the United States. If there are options such as DE, UK or CA, it means we can deliver to the corresponding countries.

Our products are entitled to 30 days return without reason. You can request a return within this period by contacting our Customer Service Centre, provided that the product is returned unused and in its original packaging. And you will be responsible for the return shipping cost.If the parcel already over 30 days, it can't no be returned.

Any non-product quality problems of the return, just the buyer unilaterally do not need the product or do not like the product of the return, the buyer needs to bear the return shipping costs.

Please provide the order number, video or picture of the product failure, the production code (a white label) on the back of the product to our customer service center. Our customer service staff will provide a suitable solution to your faulty problem. Returned prepaid label will be provided if needed.

If you are the one returning the package, you are responsible for the loss of the returned package. If the package is returned by us with a return label, we are responsible for the loss of the returned package.

After a refund is initiated, it is normally returned to your original payment account within 1-7 business days.

Products purchased on UREVO.COM come with a 2-year warranty by default. It starts from the date of order payment. Other purchasing platforms default to 1 year warranty (if there is an order that has applied for an extended warranty on our website, it will be entitled to a 2-year warranty)

Generally, the warranty period is 1 year. For a 2-year warranty, please visit our website and apply for an extended warranty on the Warranty page.

Please provide a screenshot of your order, the platform you purchased from, a video or picture of the malfunction, and the production code (a white label) on the back of the product to send to our customer service center. Our customer service staff will assist you to solve the problem.

You can reach our customer service center through the following channels:
1. Click on Online Communication at the bottom right corner of the home page.Working hours: Mon-Fri 11AM-8PM EST (8AM- 5PM PST)
2. Contact our after-sales e-mail:
service@urevo.com (US)
service_eu@urevo.com (EU) Will reply within 18 working hours.
3. Call our US hotline (US area only):
+1 844-998-2473
Working hours: Mon-Sun 12AM-9PM EST(9AM- 6PM PST)