FAQs
Technical Parameters | |
How or where do I obtain a “Proof of Purchase”? | Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale, and Date of Shipment. Your purchase was made online and thus you can download your receipts from Amazon. |
When will my credit card, or payment method, be charged? | You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment. While your order processing typically takes 1-2 business days for processing, during high demand or peak season, you may experience 3-7 business days of processing after your payment before your order is shipped out. |
How long will it take to get my item after placing an order? | It takes 1-2 business days for us to process your order once you have submitted it. Once it's processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose. For more info on our Shipping policy, click here: SHIPPING & DELIVERY. |
I tried to use a coupon code, but it didn’t work. Why can’t I use my code? | There are couple of possible reasons why a coupon code didn’t work in your cart. You only can use code when you check out. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers. |
Can I use a coupon on a previous order? | Coupon codes are not valid for prior purchases. They cannot be added retrospectively by you or by the UREVO team. A coupon code must be entered at the time of checkout to be applied. |
I just placed an order today and need to make a change on my order, can I? | If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our Return policy, click here: WARRANTY & RETURN. |
I just placed an order online, but right after... I received an email saying my order has been canceled. What gives? | There are many reasons this may have happened: Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but it's not here. It happens to the best of us. We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order. You have been a blacklisted customer and are no longer allowed to purchase with us. |
Technical Parameters | |
Error number(E1/E2/E0/E10) | 1.Switch off the power.2.Open the motor cover or dash cover to see if the wiring is connected properly |
Error number(E5/E6) | 1.Switch off the power. 2.Open the motor cover to check for external objects. |
Error number(E7) | 1. Check for proper installation of safety locks |
Technical Parameters | |
The treadmill makes noise. | 1. First distinguish the source of the noise, whether it is from the motor or the noise of the running belt. |
Treadmill has a burning smell | The burning smell is due to the motor overheating. Firstly you need to make sure that there is no carpet under the treadmill. Switch off the treadmill for an hour and open a window to dissipate the smell. |
Switch is always on and cannot be turned off. | Contact the customer service team to replace the switch |
Remote control doesn't work | 1.Make sure the battery is installed correctly |
It can be switched on normally, the screen lights up, but the running belt doesn't work | 1. Switch off the power. |
The running belt has moved to the left or right. | 1. Place the treadmill on the floor and make sure it is smooth. If it is not stable, adjust the padded feet at the bottom. |
The running belt slips | The running belt is slipping because it is too loose and needs to be tightened, do the following: |
Turn on the switch. The switch lights up, but the screen doesn't light up and the running belt doesn't work. | 1. Turn off the treadmill. 2.Remove the motor cover and check for loose wire controls. If loose, reinstall it. |
Treadmill's screen buttons are not working | 1. Turn off the treadmill. |
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